FAQ
FAQ
How is my print printed?
We print all our print using professional printers and archival inks for a vibrant print that lasts. We use premium, high quality, thick (300gsm) coated glossy photo paper.
How will my order be packaged?
Our prints are enclosed in a protective clear cellophane sleeve and posted in a hard backed envelope to ensure they arrive to you in pristine condition.
When will my order be posted?
All orders ship next working day via Royal Mail 1st Class and take 1-2 business days.
What if my order arrives damaged?
On the rare occasion your order arrives damaged, please contact us within 48 hours of receiving your prints and we’ll arrange a replacement as soon as possible.
Email Us: support@tidyprints.co.ukk (please attach images if damaged)
Can I return/exchange my prints?
All our prints are made-to-order, so unless, damaged, we cannot accept returns or exchanges. However, if you have a problem with your order, please get in touch with us within 48 hours of receiving your prints to see how we can help.
Email Us: support@tidyprints.co.uk (please attach images if damaged)